Withdrawal - Cancellation Refund Conditions
GENERAL:
If you place an order electronically or through communication channels through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
Shipping fees, which are the cost of product shipment, will be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product has been delivered complete and in accordance with the qualifications specified in the order and with the warranty certificate and user manual.
In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this situation. Within 14 days, the total price must be returned to the Buyer.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days at the SELLER's expense.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer shall be notified. The Buyer may request cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; If the Buyer has made the payment in cash, this fee will be paid to him in cash within 14 days after the cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from the cancellation, but the bank is likely to transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
The buyer shall inspect the goods / services subject to the contract before receiving it; dents, broken, torn packaging, etc. damaged and defective goods / services will not receive from the cargo company. The delivered goods / services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods / service after delivery. If the right of withdrawal is to be used, the goods / service should not be used. The invoice must be returned with the product.
RIGHT OF WITHDRAWAL:
BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to him or the person / organization at the address indicated, he may exercise his right to withdraw from the contract by refusing the goods without any legal and criminal liability and without any justification, provided that he notifies the SELLER via the contact information below.
CONTACT INFORMATION FOR THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY NAME / TITLE: Tedob Production Health and Food San. Tic. Ltd.Şti. ADDRESS: Zühtüpaşa Mah. Kördere Sk. Serdar Apt. No:19/1 Kadıköy/Istanbul
E-MAIL: info@pectuslab.com
TEL: 0541 171 52 52
DURATION OF THE RIGHT OF WITHDRAWAL:
If the buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the expiration of the right of withdrawal period, the right of withdrawal cannot be used in service contracts where the performance of the service is started with the approval of the consumer. The notification to the Buyer regarding the right of withdrawal is provided in the Distance Contracts and Cancellation Conditions, and the Buyer places an order knowing the conditions of withdrawal.
For the costs arising from the exercise of the right of withdrawal, the BUYER is obliged to cover the cost of return, not exceeding the delivery costs, if it is agreed in the preliminary information and the amount is included in the return with the carrier provided by the seller. However, if the goods delivered to the BUYER are defective within the scope of Article 8 of the Law, the BUYER cannot be held responsible for the costs related to the return. If the BUYER requests, the return cost may be deducted from the cost of the goods or services to be returned to him and the delivery costs. By accepting this contract, the BUYER agrees in advance that he/she has been informed about the right of withdrawal.
In order to exercise the right of withdrawal, the SELLER must be notified to the SELLER by registered mail, fax, e-mail or by the method notified by the SELLER in writing or by the relevant method within 14 (fourteen) days and the product must not be used within the framework of the provisions of "Products that cannot be used for the Right of Withdrawal" regulated in this contract.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
The buyer shall inspect the goods / services subject to the contract before receiving it; dents, broken, torn packaging, etc. damaged and defective goods / services from the cargo company will not receive. The delivered goods / services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods / service after delivery. If the right of withdrawal is to be used, the goods / service should not be used. The invoice must be returned with the product.
RIGHT OF WITHDRAWAL:
BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to him or the person / organization at the address indicated, he may exercise his right to withdraw from the contract by refusing the goods without any legal and criminal liability and without any justification, provided that he notifies the SELLER via the contact information below.
CONTACT INFORMATION FOR THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY NAME / TITLE: Tedob Production Health and Food San. Tic. Ltd.Şti. ADDRESS: Zühtüpaşa Mah. Kördere Sk. Serdar Apt. No:19/1 Kadıköy/Istanbul
E-MAIL: info@pectuslab.com
TEL: 0541 171 52 52
DURATION OF THE RIGHT OF WITHDRAWAL:
If the buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the expiration of the right of withdrawal period, the right of withdrawal cannot be used in service contracts where the performance of the service is started with the approval of the consumer. The notification to the Buyer regarding the right of withdrawal is provided in the Distance Contracts and Cancellation Conditions, and the Buyer places an order knowing the conditions of withdrawal.
For the costs arising from the exercise of the right of withdrawal, the BUYER is obliged to cover the cost of return, not exceeding the delivery costs, if it is agreed in the preliminary information and the amount is included in the return with the carrier provided by the seller. However, if the goods delivered to the BUYER are defective within the scope of Article 8 of the Law, the BUYER cannot be held responsible for the costs related to the return. If the BUYER requests, the return cost may be deducted from the cost of the goods or services to be returned to him and the delivery costs. By accepting this contract, the BUYER agrees in advance that he/she has been informed about the right of withdrawal.
In order to exercise the right of withdrawal, the SELLER must be notified to the SELLER by registered mail, fax, e-mail or by the method notified by the SELLER in writing or by the relevant method within 14 (fourteen) days and the product must not be used within the framework of the provisions of "Products that cannot be used for the Right of Withdrawal" regulated in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
3rd person or the invoice of the product delivered to the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning. Order returns whose invoice is issued on behalf of institutions will not be completed if the RETURN INVOICE is not issued).
The return form, the box, packaging, standard accessories, if any, of the products to be returned must be delivered complete and undamaged.
RETURN CONDITIONS:
The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within a period of 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.
If there is a decrease in the value of the goods for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to its fault. However, the BUYER is not responsible for the changes and deterioration caused by the proper use of the goods or the product within the right of withdrawal period.
PRODUCTS THAT CANNOT USE THE RIGHT OF WITHDRAWAL:
21. Products prepared in line with the BUYER's request or explicitly personal needs, products that are not suitable for health and hygiene to be returned if the packaging is opened by the BUYER after delivery to the BUYER, and products that are not suitable for health and hygiene, if the packaging is opened by the BUYER, cannot be returned in accordance with the Regulation. In addition, before the expiration of the right of withdrawal period, it is not possible to use the right of withdrawal regarding the services started to be performed with the approval of the consumer in accordance with the Regulation.
Contracts regarding the installation or assembly of the goods that are specified in the introduction and user manual to be installed or assembled by the seller or authorized service are also included in the products that cannot be used the right of withdrawal
DEFAULT AND LEGAL CONSEQUENCES
The BUYER accepts, declares and undertakes that if he/she defaults in the event that he/she makes payment transactions by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may request the costs and attorney's fee from the BUYER and in any case, if the BUYER defaults due to the BUYER's debt, the BUYER agrees to pay the damage and loss incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our bank accounts (TL).
On mail order
